Frequently asked questions
Where do you ship from?
All orders are shipped directly from Australia. This means faster delivery times and no hidden customs charges for Australian customers.
How long does shipping take?
- Standard Shipping (Australia Post):
3–7 business days - Express Shipping (Australia Post):
1–3 business days
Please note: delivery times may vary depending on your location and during peak holiday periods.
Do you ship internationally?
Currently, we ship within Australia only. We are working on expanding international shipping in the future!
Can I change or cancel my order?
Unfortunately, once an order has been placed it cannot be changed or cancelled. Please double-check your items and shipping details before confirming checkout.
What is your return policy?
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, opened products, or unwanted items.
- If your product arrives damaged or defective, please contact us within of receiving your order with clear photos.
- If approved, we will provide a replacement or store credit in line with Australian Consumer Law.
Are your products authentic?
Yes! All of our products are 100% authentic Korean beauty items, sourced directly from trusted distributors in Korea.
Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email so you can monitor your delivery.
100% authentic K-beauty products
Everything we sell is 100% authentic K-Beauty products directly from South Korea.
Affordable products loved by Koreans
We select high-quality affordable K-beauty products for Australian K-Beauty lovers.
Carefully selected by a local team
Our team of Seoul locals hand pick and source the best and the latest K-beauty products.